Air Astana honoured with APEX passenger experience awards

Air Astana was honored to receive a recurrent award from the Airline Passenger Experience Association (APEX) at a ceremony held during the FTE APEX Asia Expo 2023 in Singapore earlier this month.

Air Astana was honored to receive a recurrent award from the Airline Passenger Experience Association (APEX) at a ceremony held during the FTE APEX Asia Expo 2023 in Singapore earlier this month. The airline was awarded in two categories within the Central/Southern Asia group: Best Cabin Service and Best Entertainment.

APEX awards recognize airlines for their excellence in providing the best passenger experiences overall, as well as in the following five categories: Cabin Service, Entertainment, Food and Beverage, Seat Comfort, and Wi-Fi. The honors are based on anonymous, third-party passenger feedback and input through APEX’s partnership with TripIt® from Concur®, the world’s highest-rated travel-organizing app. More than one million verified flights were rated by passengers using a five-star scale, with data gathered from over 600 global airlines.

“We are delighted to once again be honored by APEX in receiving awards that reflect the airline’s dedication to consistently delivering an outstanding passenger experience,” said Yelena Obukhova, Inflight Vice-President, Air Astana.

Air Astana previously received APEX Awards for Best Entertainment System and Inflight Food & Beverage in Central Asia, Diamond status at the Apex Health Safety audit, APEX Regional Passenger Choice Award, and APEX Five Star Major Airline award.