Air Astana passengers deliver Skytrax regional awards success

Outstanding passenger service brings Kazakhstan’s leading carrier success for eleventh time.

Air Astana continues to be recognised for its outstanding passenger service delivery, with its latest "Aviation Oscars" achievement coming in the form of the “Best Airline in Central Asia and the CIS” award for the eleventh time at the Skytrax World Airlines Award ceremony held at the Paris Airshow today. The airline also received the "Best Airline Staff Service in Central Asia and the CIS" award for the second time. Air Astana won its first Skytrax award in 2011 and has been a winner in every year since then.

The Skytrax World Airline Awards were established in 1999 and are considered to be the most prestigious award for the world's airlines. The results are taken from an online poll of passengers, with more than 100 nationalities participating in a survey which is conducted in English, French, Spanish, Russian, Japanese and Chinese. More than 300 international airlines are evaluated annually.

"Air Astana should be delighted with the double recognition from passengers in the 2023 awards, by being chosen as both the Best Airline in Central Asia & CIS and Best Airline Staff Service is an excellent achievement in an increasingly competitive region,” said Edward Plaisted, CEO of Skytrax.

"Air Astana was launched just over 21 years ago and having set a high bar for service standards from the outset, we have continuously found innovative ways to refine and improve standards to please our passengers. Our guiding principles remain to ensure the safety and comfort of our passengers at all times,” said Peter Foster, President of the Air Astana Group. ”Receiving the Best Airline in Central Asia and CIS award for the eleventh time is an outstanding achievement for which I deeply appreciate the trust and choice of our passengers, together with enormous dedication of our ground/cabin service teams.

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